FAQs

Returns and Exchanges

I ordered the wrong size for myself or my bridesmaids.

It happens, and we’re happy to help you choose the perfect size. If you’ve ordered the wrong size, let us know as soon as you can. We require returns within 14 days of being received, and they must be returned in the packaging supplied and packed securely.

Please email sneakpeekbypeter@gmail.com to obtain a return authorization.

 

*All sale items purchased are final and cannot be returned for change of mind.

*Intimate items such as our 2 piece sets can not be returned or exchanged.

 

Do you refund for damaged/lost items in transit?

We’re happy to replace your damaged order. Please email us at sneakpeekbypeter@gmail.com with details including pictures of the damage and we are happy to replace your order with a brand-new set or robe.

When placing your order don't forget to double check all shipping address details are correct and up to date. We are unable to make changes to orders once you have placed your order.

 

I changed my mind/found another robe or sleep set I like somewhere else. Can I get a refund?

We are happy to refund provided your items are returned in their original packaging within 14 days, folded neatly and unworn. Our items are delicate so please treat them the same way we do.

 

Does Sneak Peek cover the cost of postage for returns?

If your items arrived damaged or different to what’s described on our website, we’re happy to cover the cost of return postage. Please get in touch with our support team sneakpeekbypeter@gmail.com

Payments

What are your payment methods?

We accept secure credit card payments, including Visa, Mastercard and American Express.

You can also use PayPal by following all of the prompts at check out. You can also pay via Shop App.

 

 How secure is my payment method?

Our website is a safe and secured. We use Shopify as our ecommerce platform, which comes with SSL encryption technology to protect your details at checkout. Your personal information cannot be accessed by a third party.

 What currency will I be charged in?

Our website is based in the USA and will accept USD.

Delivery

When should I expect to receive my order?

After your payment’s been received, we’ll send your items to you within 3-7 business days via USPS 2-day Priority mail.

You will receive an email or text message from our website once your order has been dispatched. All deliveries will be made as a 'safe drop' and do not require a signature. If you will not be home at the time of delivery please let us know and we will ship your products with a signature required.
For International orders, please email us and we will manually send you an invoice for the desired products and estimated shipping.

Where do you deliver?

We deliver anywhere in the USA.  For any international shipping please email us at Sneakpeekbypeter@gmail.com and we will send you the invoice with appropriate shipping and send via DHL.

 

For International orders, does Sneak Peek cover the cost of customs, duties and taxes?

Sneak Peek isn’t responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government.

 

Packaging

How are your luxury robes packaged?

We pride ourselves on our beautiful packaging and take the utmost care to make sure everything arrives safely.  

All orders for individual bridal robes are packed with the utmost care, using proper wrapper and boxing. You will enjoy unboxing when you receive your robe!